• Completed a comprehensive three-month Developer-X full-stack .NET/MVC training program
• Effectively participate in SCRUM rituals (Standup, Grooming, Planning, & Retrospective)
• Partiicpated in a dedicated team to convert existing company website to be responsive
• Develop and modify internal web applications using .NET framework and MVC design patterns
• Create stored procedures and functions in MS SQL Server for data manipulation and retrieval
• Update Scheme code in our legacy code base to meet changing business needs
• Collaborate with business clients in an Agile environment to build industry leading software
• Promote best practices and patterns in software development

• Attended court hearings including mediations, facilitations, and settlement conferences
• Strategized with defense counsel
• Negotiated settlements on behalf of out-of-state clients
• Managed a PIP pending for several clients

• Mentored the development of local small enterprise
• Instructed basic entrepreneurship courses
• Monitored and evaluated classroom content and competency levels
• Collaborated with local government officials and businesses to promote volunteering

• Conducted procedural claim reviews and presented results to Managers/Directors
• Developed and delivered training specific to company procedure and statutory guidelines
• Designed compliance reviews, tracking, and reporting mechanisms
• Assisted with training and implementation of new claim management system
• Collaborated with local leadership on office action plans and staffing modules

• Managed a staff of PIP litigation and BI claim associates
• Formulated training and development plans as well as administered performance plans
• Audited claim files and provided feedback to associates
• Resolved customer satisfaction concerns

• Effectively handled a pending of complex litigated bodily injury claims
• Supervised activities of defense counsel
• Expedited equitable settlements
• Consistently complied with Best Claim Practices

• Collaborated with Data Analyst on the compilation and analysis of monthly client reports
• Reviewed and reconciled daily Bankpay for appropriate funding requirements
• Planned and implemented new teams and procedures
• Administered colleague performance discussions
• Maintained a professional and effective relationship with the on-site client

• Worked with Account Manager to track trends and monitor claim handling
• Supervised a specialty General Liability team to resolve all bankruptcy files
• Instructed local adjuster licensing preparatory courses
• Coordinated adjuster licensure for all examiners in the local Sears/Kmart Sedgwick offices
• Audited files to ensure proper handling guidelines were followed
• Implemented a Medicare workflow process through coordination with the client and counsel
• Delivered Corporate Service Expectation, Customer Service Rollout, and JURIS training